ROUNDMAP
Humility versus Arrogance
We can’t expect customers to share their feedback if we treat them with arrogance. And yet, this is the default mode of operation of most
11 May 2021
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ROUNDMAP
The Multipotentialist
Ever since Frederick Taylor suggested applying Adam Smith’s principle of the Division of Labor within the production and industrial engineering industry, to increase worker productivity,
10 May 2021
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ROUNDMAP
RoundMap’s Backstory
There is a lot that can be said to what motivated me to create the ROUNDMAP™. I will share some personal details in my upcoming
23 September 2018
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Uncategorized
The Health-Growth Paradox
Business growth seems to be on top of everyone’s agenda. We have to innovate to outperform the competition, transform ourselves into a digital business and
12 September 2018
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Introduction to customer narratives
The analogy of a customer ‘journey’ to describe how customers progress in the customer lifecycle is to my understanding incorrect. Humans tend to create narratives to make sense
31 July 2018
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Remarkable
My Moment of Inspiration
In 2012 I had an extraordinary encounter at the AMC, the Amsterdam Medical Centre. While I was awaiting treatment, a man was sitting in front
1 January 2016
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